Resident Guide

Balconies

Hanging washing, clothing, or articles of any kind on any part of the strata scheme that is visible from the outside of the building is not permitted. Storage of goods on the balcony is also not appropriate, especially if the goods are considered a fire risk. Pot plants or other objects are not to be placed on balcony ledges as this could cause injury to people below.

Bicycles

Space is allocated on Common Property for the storage of frequently used bicycles; it is not a storage option for unused or unwanted goods. All bicycles stored on Common Property must be registered with Building Management.

Car Park

Most apartments enjoy the use of a private car space in the car park. Each car space is private property and parking in another car space is trespassing on the private property of a neighbour.

If there is another vehicle parked in your car space, contact the Building Manager who will be able to contact the vehicle owner and ask them to move the vehicle if the offending vehicle is on the Rhodes House resident register.

Car spaces are solely for the purpose of parking a vehicle. It is not to be used as a general storage area. No flammable liquids or dangerous goods are allowed to be stored in car spaces.

Car Park Gates

Items must not be placed in front of the car park gate sensors to keep them open as this compromises the security of the building and puts all residents at risk. If the car park gates are not functioning for any reason, notify the Building Manager.

Visitor Car Park

Parking spaces are reserved for genuine visitors of Rhodes House, and does not include contractors working on-site unless permission has been granted by the Building Manager.

Parking on other areas of common property is not permitted and may incur a fine for a by-law breach.

Deliveries

All residents should notify the Administration Office in advance of any deliveries that are anticipated, especially those deliveries that may require use of the goods lift at the western end of the building.

All deliveries (with the exception of ordinary postal articles and envelopes) must be via the visitor car park entrance at Brodrick Street.

Electric Vehicle Charging

A shared pay-as-you-go EV Charging Station is located in the visitor car park and is available for use by residents and their visitors. This is not a public station and requires authorisation by Building Management before using it.

Lot owners wishing to install a private charger to exclusive use parking spaces, please get in touch with Building Management for the contact of the approved installer.

Fire Safety

Annual Fire Safety Certification

Inspection of the building is required by Fire Safety Inspectors on a bi-annual basis to comply with Fire Safety Measures and Standards. The inspection will cover the fire doors, hydrants, extinguishers, hose reels, smoke detectors and heat sensors in the common areas, as well as smoke detectors and heat sensors, entrance doors, smoke seals, door locks, and closers to each apartment. Notices will be sent out prior to the inspection requesting your cooperation with access to your apartment. It is a requirement that all apartments are inspected.

Emergency Evacuation

In the event of a fire within an apartment call 000 (triple zero) immediately.

From time to time fire alarms and evacuation messages may sound throughout the building. Whether you believe this to be a real or false alarm for your personal safety you must follow the evacuation instructions using your nearest fire escape exit.

Listen for the first 'warning' alarm tone and be prepared to evacuate. On the second 'evacuation' alarm tone, listen for instructions, evacuate via the fire exit stairwell closest to your apartment and assemble outside the main building entrance on Missenden Road and wait for further instruction from Fire & Rescue NSW.

Do not use the lifts!

Residents who may need assistance to evacuate during an emergency, either due to age, disability, or other reason, should inform the Building Manager so that they are placed on an Evacuation Assistance List to be shared with emergency personnel if required.

Cooking

Residents must not open the entrance door to their apartment when they are cooking as this may create a fire alarm trip resulting in the attendance of Fire & Rescue NSW. Each apartment is fitted with smoke and heat sensing devices, which are very sensitive. Steam or smoke will cause the alarm to activate and Fire & Rescue NSW respond to ALL alarms. The necessary call-out fee levied by Fire & Rescue NSW will be passed to the residents of the offending apartment.

Fire Doors

Fire doors must not be propped open or tampered with at any time. Please ensure the doors close properly after you have passed through. It is against the fire provisions of the Building Code to interfere in any way with fire doors.

Incidents and Accidents

If an incident or accident is an emergency and involves a threat to life or property, please call 000 (triple zero) for Ambulance, Fire, or Police Rescue.

Minor incidents and accidents that occur on common property must be reported to the Building Manager to be addressed and recorded. Building Management will assist wherever possible by:

• contacting authorities and seeking medical attention where required

• securing the area

• remedying problems

• organising repairs

• reporting on the events to the necessary authorities and being available to be questioned if required

• partaking in implementation of measures to prevent future incidents of the same nature.

Insurance

The insurance policy for the building implemented on behalf of the Strata Plan covers the Common Property only. Residents should take out their own insurance to protect the contents in their apartments including personal possessions, fittings, and fixtures.

Insurance may be required to cover incidents such as flood and fire or theft. Damage done to an apartment as a result of a problem arising in the Common Property will not be covered under the Strata Plan policy. Therefore, it is highly recommended that all residents, including resident owners, investor owners, and tenants take out insurance to protect their property and personal assets which includes the Exclusive Use Area car parking space.

Intercom

Each apartment is fitted with an audio intercom that answers calls from the main entrance on Missenden Road and the two car park entrances on Brodrick Street.

There is a pre-set time of 3 minutes allowed between the lift access button being pressed from an apartment and the visitor pressing a floor access button in the lift. This time should be sufficient for a visitor to walk through the foyer, call a lift, wait for its arrival, and press your floor access button.

If there are problems with your intercom operation, contact the Building Manager.

Lifts

There are 3 lifts that service floors 1-5 and 2 of them that service level 6. The lift at the western end of the building is reserved for bulky items and moving. Do not use the lifts at the eastern end for this purpose.

If any of the lifts are not working you can notify the Building Manager to arrange a call out from the contractor.

If the lift is stuck while you’re inside, press the call button to speak to the Lift Operator to find a solution. If you cannot get through for any reason and you have your mobile phone with you, call the Building Manager to contact the Lift Operator.

If you drop an item which falls into the lift shaft e.g. keys. They can be collected by the lift technician next time they are on-site free of charge. Otherwise, a call-out fee will be charged to attend which is charged to the resident.

Mail and Parcels

Mail boxes for all apartments are located at the eastern end of the mezzanine level car park and must be properly maintained and locked at all times.

If you receive junk mail in your mailbox and do not require it, then dispose of it responsibly in the recycling bins located next to the mailboxes. Do not leave any junk mail on top of the mailboxes.

If you receive incorrectly addressed mail in your mailbox, then mark the mail as “Not known at this address - Return to Sender” and place it in a red Australia Post street mailbox. Do not leave any incorrectly addressed mail on top of the mailboxes, as Australia Post will not collect this mail for return.

Building Management does not accept and will not sign for parcels on behalf of residents. If you are expecting a parcel, please ensure you are home to accept the delivery.

Parcels may also be sent to alternative locations such as a nearby post office, parcel locker, or ParcelPoint.

Moving In / Out

Please contact the Building Manager at least 48 hours before moving in or out for information and/or assistance regarding access.

The main entrance to the building at Missenden Road is not to be used for large deliveries under any circumstances. All large deliveries and moving of furniture are to be carried out via the goods lift at the western end of the building, which can be accessed through the visitor car park. The maximum height of entry through the Brodrick Street gate is 1.7 metres.

Do not lean any heavy objects on walls or mirrors. Do not leave any unwanted furniture in public areas or anywhere at the rear of the property. Please clean up any spillages, mess or rubbish left behind after your move.

Noise

An owner or occupier of any lot must not create any noise that is likely to interfere with the peaceful enjoyment of the owner/occupier of another lot or of any person lawfully using common property.

Please also refer to the EPA website for residential noise restrictions:
https://www.environment.nsw.gov.au/questions/times-residential-noise-restrictions

Pets

Rhodes House is a pet friendly building. However, formal approval must be obtained from the Owners Corporation before a small pet is allowed.

Please complete the SP46789 Pet Application Form

Pets will be allowed on the following basis:

• A veterinary certificate is required showing that all inoculations/immunisations have been carried out, that the animal is suitable for the environment in which it is to be kept and maintained, and that the owners are adequately in control of the animal

• Keep the animal leashed and under control at all times when on common property

• Ensure that all excrement and other soiling, whether in the unit or on common property, is immediately removed and disposed of appropriately

• Ensure that the animal does not wander on to another lot or on the common property

• Ensure that dogs and cats are registered with City of Sydney Council

• Ensure that the animal does not disturb other owners or residents; legal action can be taken against owners for their pets' excessive noise or unacceptable behaviours

Consent may be withdrawn in circumstances where the Owners Corporation reasonably considers the keeping of any such animal may interfere with the quiet enjoyment of another lot by its occupier.

Each occupier is liable for any unreasonable nuisance, noise, or injury to any person or damage to property caused by any animal kept by the occupier or brought by their guests at Rhodes House.

Each occupier is responsible for cleaning up after any animal kept by the occupier or brought by their guests at Rhodes House.

Repairs and Renovations

Any renovations or building works to your apartment will not be permitted unless prior approval has been given by the Strata Committee. Information and specific application forms can be obtained from the Building Manager. This will ensure that any work carried out does not contravene statutory Building Codes or infrastructure compliance.

For repairs to rental properties, contact your managing property agent.

If you do have some work being carried out on your apartment and the trades person requires access, it is imperative that you check with the Building Manager before you allow them access to the building. All contractors must sign in to the Work, Health, and Safety Register prior to commencement of any work.

Security

Security and access at Rhodes House is governed by the SP46789 Security Access Policy to ensure compliance with the SP46789 By-laws.

Resident Register

To manage the building smoothly and effectively it is important we have contact details for all residents. This information will assist us to contact you in the case of any emergency and also to validate the security access cards that you will need to access the building and lifts.

Please complete the Resident Registration Form within one week of moving in.

Access – Common Property

Security swipe cards/fobs are used for access into the building and to each floor via the lifts.

Access is also available to each level via the fire stairs in case the lifts fail.

Residents only have access to the floor that they reside on and common property areas such as the roof.

There are limits on the number or swipe cards/fobs, and keys per lot, and all allocations are issued/managed by Building Management.

Access to the car parks is via a remote control, which are also issued/managed by Building Management.

Access – Individual Lots

Building Management does not hold keys for residential apartments. However, a resident can leave a key with the Building Manager temporarily for works to common property. Building Management accepts no liability for lost or damaged keys, but all care will be taken.

It is the responsibility of the resident to contact a locksmith of their choice if they lock themselves out of their apartment.

CCTV

A continuous CCTV surveillance system has been installed throughout Rhodes House to help manage the security of the building entries, walkways, and other vulnerable areas.

Services

Electricity

Engage a power provider of your choice to connect electricity to individual apartments. The contractor will need to access the main meter located on common property on each floor and must be booked via the Building Manager at least 48 hours in advance.

If there is no electricity in an individual apartment:

check power board in apartment and ensure that circuit breakers have not been tripped

call your electricity retailer to ensure you have supply

call the Building Manager to contact the building’s electricity provider

Internet and Telephone

Engage a telephone and/or internet provider of your choice and sign all necessary contracts. If the telecommunications service provider requires access to the main distribution board, please contact the Building Manager for access during office hours only (8:00am – 3:00pm, Monday to Friday).

Sewerage

Contact the Building Manager.

Television Aerial and Cable Television

If the TV reception is not working in your apartment, check that all TV connections are in place and cables are in good working order. If the problem has not been resolved, please contact the Building Manager.

Foxtel cable television is available in the building. Contact Foxtel directly to arrange set-up and servicing for your apartment.

Water

If there is no water flowing from the taps, please contact the Building Manager.

The water can be turned off to individual apartments via the mains tap, usually located beside the toilet cistern in the bathroom.

Signs and Notices

The posting of signs and/or notices on or around the building and in the lifts is not permitted without permission of the Owners Corporation.

There is a signboard located outside the Administration Office which may be used for this purpose.

Smoking

Rhodes House is a smoke-free environment, which means that smoking is not permitted on common property including all areas of the rooftop, car parks, stairwells, and balconies.

While people can make an individual choice to smoke within the confines of their apartments, any smoke drift that causes a nuisance to others is not acceptable. This includes smoke drift from between window seals and under doors as well as from balconies.

It should be noted that smoking inside your apartment does carry the risk of triggering the smoke alarm. If this occurs, the necessary call-out fee levied by Fire & Rescue NSW will be passed to the owners of the offending apartment.

Washing of Vehicles

In accordance with regulations laid down by the City of Sydney Council, washing motor vehicles and motorbikes on the premises is not permitted. Fire hoses are not to be used for this purpose. Offenders will be charged the fee levied by Fire & Rescue NSW for the misuse of firefighting equipment.

Waste

General Waste

• General Waste bins (red lids) are located in the visitor car park.

• Do not overload the bins, if the bin is full, please use another one.

Food Waste

• Food Waste bins (dark red lids) are located in the visitor car park.

• For more information, visit the City of Sydney website.

• Do not place plastic bags into these bins. Use only approved compostable bags.

Recycling

• Please make sure that permitted items only are placed into the Yellow Recycling Bins, refer to the stickers on the bins for more info.

• If you are unsure you can check the City of Sydney website.

• Do not place plastic bags into these bins.

• Break down larger cardboard boxes so they fit, or flatten and stack them neatly next to the bins.

Bulky Household Items (furniture, whitegoods, electronics and mattresses)

• Large household items can be arranged to be picked up by City of Sydney Council. The Building Manager must be advised by the end of the week for a collection the following week, as this needs to be communicated to Council with a description of the items to be collected. Such items are to remain within the apartment until the day before collection.

• Do not dump any items in the carpark.

• To check what can and cannot be collected, please refer to the City of Sydney website.

Clothing Recycling

• A clothing recycling bin is located in the visitor car park.

• The following items can be deposited - used, new, damaged - provided that they are dry so as to maintain material integrity and a safe environment: clothes of any kind (adults, babies, sportswear, underwear, performance, industrial etc), wearables (such as belts, hats and bags), shoes of any kind, home/outdoor so furnishings (towels, sheets, cleaning cloths, cushions etc), soft (textile) toys.

Other

• City of Sydney Council also provide e-waste and chemical drop-off services. Details can be found on their website:
  https://www.cityofsydney.nsw.gov.au/live/waste-and-recycling/e-waste-and-chemicals